Refund policy

You have 14 calendar days from the day you receive your order to return it.

What we accept

Any unworn garment with its tags attached and in its original packaging.

What we do not accept

For hygiene reasons, briefs, thongs and culottes delivered sealed can only be returned with the seal intact. If the garment reaches you unsealed, you can return it like any other. This exception does not apply if the garment has a manufacturing defect or if we sent you an item other than the one you ordered, and it does not affect your statutory rights in those cases.

How to return

Email info@underlove.es with your order number and the garments you want to return. We will reply with the instructions.

Return shipping cost

Return shipping is paid by the customer, unless the garment is faulty or the mistake is ours, in which case we cover it.

Refund

Once we have received and checked the garment, we refund the amount using the same payment method, within 14 calendar days at most. The original shipping cost is refunded when the whole order is returned.

Exchanges

We do not make direct exchanges. If you would like another size or colour, return the item and place a new order.

Faulty garments

If you receive a faulty garment or one other than the one you ordered, email info@underlove.es with a photo and we will sort it out at no cost to you.

This is a translation. In case of any discrepancy, the Spanish version prevails.