Terms of service

General terms and conditions of sale

1. Who we are

Under Love is a brand of Elbrinner Labs, S.L., tax ID (NIF) B88925284, with registered office at Calle Jazmín 51, 8C, 28033 Madrid (Spain). This address is our office: it is not open to the public and does not accept returns. For any request, email info@underlove.es.

2. Purpose

These terms govern the purchase of products in the Under Love online store. By placing an order you accept these terms in the version in force at that time.

3. Who can buy

To buy you must be of legal age and have the legal capacity to enter into contracts.

4. Products and availability

Photographs and descriptions are for guidance. Colours may vary slightly depending on your screen. Products are sold per unit, in the size and colour you choose, while stocks last. If a garment becomes unavailable after you order, we will let you know and refund its price.

5. Prices

All prices are shown in euros and include Spanish VAT at 21%. Shipping costs are shown separately before you confirm your order. We may change prices at any time, but the price that applies to your purchase is the one shown when you confirm it.

6. How the order is formed

When you confirm your order and payment, you receive a confirmation email. That email confirms receipt of the order; the contract is formed when we tell you that the order has been shipped.

7. Payment

We accept the payment methods shown on the checkout page. Payment is taken at the time of purchase.

8. Shipping

We ship to mainland Spain, the Balearic Islands and all European Union countries. Costs and delivery times are set out in our Shipping Policy, which forms part of these terms.

9. Right of withdrawal

You have 14 calendar days from receipt of your order to withdraw from the purchase without giving any reason.

In accordance with Article 103(e) of the consolidated text of the Spanish General Law for the Defence of Consumers and Users, the right of withdrawal does not apply to sealed goods that are not suitable for return for hygiene reasons and have been unsealed after delivery. Therefore, briefs, thongs and culottes delivered sealed can only be returned with the seal intact. If the garment reaches you unsealed, you can return it like any other: what restricts the return is the seal, not the type of garment. This exception never applies to faulty garments or wrong shipments, which are always exchanged or refunded.

Return shipping is paid by the customer, unless the garment is faulty or the mistake is ours. The conditions and procedure are detailed in our Refund Policy.

10. Legal guarantee

Products carry the three-year legal guarantee of conformity from delivery. If a garment is not in conformity, email info@underlove.es and we will tell you how to proceed.

11. Customer service and complaints

You can email info@underlove.es. We answer enquiries Monday to Friday and reply within 48 business hours at most.

12. Dispute resolution

If you have a complaint, email info@underlove.es and we will deal with it. If you are not satisfied with our answer, you can contact the consumer protection services of your region or country of residence.

13. Applicable law

These terms are governed by Spanish law. Any dispute shall be heard by the courts that have jurisdiction under the applicable consumer protection rules.

This is a translation. In case of any discrepancy, the Spanish version prevails.